mixtogel Privacy Policy
This page describes what we collect when you use mixtogel and how we keep that data protected. We handle personal information with care—your name, contact details, payment methods, and account history remain encrypted and secure. Our privacy practices comply with applicable data-protection standards and Indonesian banking regulations.
We collect information only for legitimate business purposes: to operate your account, process deposits and withdrawals, prevent fraud, and comply with anti-money laundering requirements. We do not sell your data to third parties. We do not use your information for marketing without your explicit consent. This policy explains how we collect, store, and protect your data.
If you have questions about our privacy practices or wish to access, correct, or delete your personal data, contact our support team through in-app messaging or email.
What data we collect on mixtogel
We collect information you provide directly when you create an account. This includes your full legal name, date of birth, email address, phone number, and home address. We also collect payment information—your banking details, wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and account numbers for mobile banking, local payment, online payment, or e-wallet transfers. We use this information to process your deposits and withdrawals and to verify your identity before allowing withdrawals.
We collect information about your activity on mixtogel. When you access our sportsbook, place wagers on Liga 1, Piala Indonesia, Piala AFF, or Champions League markets, or join a live blackjack table, we log your actions—the markets you view, the amounts you wager, the games you play, and the outcomes. We use this activity data to settle wagers, detect fraudulent patterns, and improve our service.
We collect technical information about how you access mixtogel. Your IP address, device type, browser, and approximate location (country level) are logged when you connect. We use this data to detect unauthorized access, prevent account takeover, and comply with our geographic service restrictions—ensuring mixtogel is accessible only in supported jurisdictions.
Identity verification data
Before you can withdraw from your mixtogel account, we require identity verification. We ask for a government-issued ID (passport, driver's license, or national identity card) and proof of address (utility bill or bank statement). We collect these documents, verify them against our records, and store them securely. We use this data to confirm you are who you claim to be and to comply with anti-money laundering regulations.
How we use your data on mixtogel
We use your personal data to operate your account and provide our service. Your name and contact details allow us to send you account confirmations, support responses, and important notices. Your payment details enable deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your chosen bank. Your activity log allows us to settle wagers correctly and provide you with account history and transaction records.
We use your data for fraud prevention and security. We analyze patterns in your deposits, withdrawals, and betting behavior to detect suspicious activity. If we identify potential fraud—unusual geographic access, rapid account changes, or patterns suggesting money laundering—we may flag your account for review or temporary suspension pending investigation.
We use your data to comply with legal obligations. Indonesian banking regulations and anti-money laundering laws require us to maintain records of account holders, transactions, and verification documents. We retain this data for periods specified by applicable law, even if you close your account.
- Account operations: Processing deposits, withdrawals, and wager settlements; providing customer support
- Fraud detection: Analyzing transaction patterns to identify and prevent unauthorized access or abuse
- Compliance: Meeting regulatory requirements for identity verification and transaction record-keeping
- Service improvement: Analyzing aggregate data (not individually identifiable) to improve mixtogel's performance and user experience
- Communication: Sending account notices, promotional materials (only if you opt in), and support responses
Third parties we work with
We share your data with trusted third parties only when necessary. Our payment processors (the aggregators handling online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment details to process transactions. We require these processors to maintain confidentiality and security standards equivalent to our own.
We may share data with fraud-prevention vendors who help us detect money laundering and unauthorized account access. We share only the minimum information needed—transaction amounts, deposit frequency, and geographic access patterns—not your full identity or payment details.
We may disclose data to law enforcement or regulators if required by law or legal process. If a court orders us to provide account information or transaction records, we will comply. We will notify you of such requests unless legally prohibited from doing so.
We do not sell your data to marketers, advertisers, or unrelated third parties. Any third-party data sharing is limited to service providers and legal compliance.
Where we store your data on mixtogel
Our servers may sit outside your jurisdiction. Your data is processed and stored on cloud infrastructure that may operate in multiple countries. By using mixtogel, you consent to your data being transferred to and stored in jurisdictions outside Indonesia. We encrypt data in transit and at rest to protect it from unauthorized access during transfer and storage.
We implement standard security practices: firewalls, intrusion-detection systems, and access controls. We conduct regular security audits. If we discover a data breach, we will notify affected users and take remedial steps as required by applicable law.
Your rights regarding your data on mixtogel
You have the right to access your personal data. You can request a copy of all information we hold about you—your account details, transaction history, and identity documents. Submit access requests through our support team. We will provide data within reasonable timeframes, typically within 14 business days.
You have the right to correct inaccurate data. If your registered address, email, or phone number is incorrect, update it through your mixtogel account settings. For more complex corrections (e.g., correcting identity document information), contact our support team.
You have the right to request deletion of your data, subject to exceptions. We may retain data if required by law (e.g., anti-money laundering regulations require us to keep transaction records for specified periods) or if retention is necessary to resolve disputes. We will explain any exceptions when you submit a deletion request.
You have the right to opt out of promotional communications. If we send marketing emails or in-app notifications, each message will include an unsubscribe option. Click that option, and we will remove you from promotional lists. You will continue to receive transactional emails (account confirmations, support responses) even if you opt out of marketing.
Key privacy points
- We collect your name, contact details, payment methods, and identity documents to operate your account and comply with regulations
- We use your data for account operations, fraud prevention, and legal compliance—never for sale to marketers
- We encrypt all data and implement standard security practices; servers may be located outside Indonesia
- You can access, correct, or request deletion of your data; promotional communications can be opted out
- Data retention follows Indonesian banking regulations; we keep records for periods required by law
How we use cookies and tracking on mixtogel
We use cookies to improve your mixtogel experience. Cookies are small data files stored on your device that allow us to recognize you when you return to our platform. We use cookies to keep you logged in, remember your preferences, and analyze how you use our sportsbook and casino.
We use two types of cookies. Essential cookies are required for mixtogel to function—they enable login, account access, and security checks. Functional cookies improve your experience by remembering your preferences (e.g., your preferred language or preferred sports leagues). Analytics cookies help us understand how users interact with mixtogel so we can improve our interface and performance.
You can control cookies through your browser settings. Most browsers allow you to delete cookies and disable them. However, disabling essential cookies may prevent you from accessing mixtogel properly. We recommend enabling cookies to experience the full platform.
Our policy on minors and mixtogel
mixtogel is available only to users aged 18 or older. We do not knowingly collect data from minors. If you are under 18, do not create an account. If we discover that an account holder is a minor, we will suspend the account and contact you to resolve the matter.
Updates to our mixtogel privacy policy
We may update this policy at any time. Material changes will be announced via email and in-app notification. Your continued use of mixtogel after such changes indicates acceptance. If you do not accept a policy update, you should close your account and request withdrawal of your balance.
For privacy questions or to exercise your rights (access, correction, deletion, opt-out), contact our support team through in-app messaging, email, or live chat. We respond to privacy inquiries within standard business windows. If you believe our data practices violate applicable law in your jurisdiction, you may pursue remedies through your local authorities or courts.